FAQs

I've just placed an order but did not receive confirmation email or tracking number. What should I do?

Order confirmation email are sent immediately after you placed an order with us. 

As for tracking number, it will only be sent to your email when your order has been processed. Please allow 1 to 2 business days for us to process your order.

If you can't find any email from us, please check your 'spam' folder.

If you still need help, complete the form below or send us an email at support@waveqube.com.

I entered the wrong shipping address at checkout. How can I fix this?

Send us an email as soon as possible at support@waveqube.com. Include your order number and the new and correct shipping address in your email.

We regret to inform that there is nothing we can do for orders that are processed and dispatched with incorrect shipping address. We urge all customers to double check their shipping address upon placing an order with us.

I lost my remote. Can I get a new remote?

Yes, you can purchase a replacement remote for your Wave Lamp here.

My Wave Lamp stopped spinning. What can I do to fix it?
  • Ensure that the power adapter you are using is NOT fast-charging adapters for phones. Refer to instruction manual for full details here. 
  • While the lamp is on, try adjusting the brightness level. 
  • The rotation gear inside the lamp may have gone loose from the handling and delivery process.

    If the above method didn't work, tap on the bottom of the lamp to trigger the rotation.

    See video below for demonstration.

    We are working on a solution to prevent this on the latest version of our lamps.

Contact Us

Reach out to us by filling the form below and we will get back to you within 2-3 business days.

NOTE:
1. If you encounter any issue with your received order, please email us instead together with a video demonstrating the issue to support@waveqube.com within the first 7 days of delivery from the date delivered as indicated by your tracking number. For more information on warranty visit this page here.

2. Beware of scams. We do NOT entertain or respond to enquiries and/or orders not placed directly with us. Please be careful of fraudulent websites claiming to be us. Customers are encouraged to do their due dilligence check before making any online purchases.

Visit our about page for more details and what to do if you are a victim of scam.

Examples of fraudulent websites:

  • www.wavekube.com
  • www.waveqube.co.uk
  • www.wavequbeofficial.com
  • www.wavequbeglobal.com

3. Please reach out to us again if you have not heard from us after 3 business days. We want to make sure every customer is taken care of.